Category Archives: Windows

Why I like the iPad 2….confessions of an Android user

My experience with the first generation iPad ended with my returning the loaned device without a purchase While my first experience with the IPad1 left me wanting, I was completely seduced by the iPad 2. With all my positive experiences with my Droid Incredible, I had been holding out for a new Android tablet.   I succumbed to the iPad 2 when I realized that what I wanted  in a tablet could be provided by Apple.

This was my wish list

1.  Business applications and the ability to leave my laptop home for some business  trips

2.  Infotainment, interesting multimedia formats for my news

3.  Entertainment, generally video from my favorite Television and Sports programs

4. Great looking device, want to be one of the “cool kids”

5. New applications coming everyday that matter

6. Decent customer support

I concluded that for this generation of devices, the iPad2 is king.  Here’s why…

To begin with I have a Wifi-only 32Gig model.

For business apps I need email access to multiple accounts, including Exchange. The iPad was easily configured for 4 accounts and I had all my email singing within a minute.

Next, I need to edit Microsoft office docs.  I installed “QuickOffice” and it works great for most light-editing tasks.  I am writing this blog article using the word version of quick office on my iPad. Of course, I also need to print documents. These are several printing apps for the iPad.  I use “PrintCentral” for printing. I just installed the app and it found all the printers in my house. I was able to print from my iPad with less problems than we typically have from a Microsoft machine!

I also require access to the “Dropbox” application. This is a shared, synchronized cloud storage service. I use it to share files among my computers, Droid Smart phone and now iPad, with clients and family.  This app effectively adds 50gig of virtual storage to my IPad.  I have Microsoft office files, music, video and pictures in various Dropbox folders.  Not only is the Dropbox app for iPad great, but Dropbox  and Google Docs seamlessly integrate with QuickOffice.  The permission and privacy features on Dropbox allow me to share access for specific folders with specific people.

A mission critical business app for me is Skype.  While it works great on my Droid phone, having the iPad (really an iPhone App) with video is a good addition.  I wish Skype would upgrade their app to take more advantage of the real-estate available on an iPad screen.

Another business oriented app I tried was “logMein”.  Initially, I  thought this was a new dish at my local Chinese restaurant, but it is program that connects with a Mac or PC and displays the screen of that machine on your iPad.  LogMein (Log-me-in) gives you full control of your remote machine to access files and programs.  I have to admit that while it works, I am not sure how often I will actually use it.

So, for business environment the iPad gets high marks.

Infotainment

Generally this category consists of websites turned into interesting multimedia applications for the iPad.  I have the NY Times, CNN, the Daily, CBS News, Fox News, ABC news, Huffington Post, The Onion, BBC, USA Today and even my old college newspaper, now an IPad app, “The Concordiensis” from Union College. The mix of text, photos, audio and video creates a multimedia publication unlike anything else.

Entertainment

This is the area that I originally had the most concern for the iPad due to the lack of native  (or any) Flash support. The savior for entertainment is the app “iSwifter”.  Using this proxy browser app I am able to watch web video from NBC, Fox and even HBOGo. The video I want to see on the web is completely accessible on my iPad, even Flash video.  Other great entertainment apps include MLB At Bat 11. If you like MLB on an iPhone or Android, you will love it on an IPad.  I just wish you did not have to pay for it separately on each device.

Kudos to the guys at MLB for having the best Sports App…period.

Another cool app is “Tune-In”.  This is a live radio app that gives streaming access to many radio stations within the US and the world.  I recently listened to a Tampa/Carolina NHL hockey game on my IPad.  All of these entertainment apps are in addition to the usual YouTube, iTunes, and video apps that are built into the IPad.

Great looking, cool device.

All I can say here is that like most Apple products, the iPad sets the standard for physical design that all the other tablets will chase. The incorporation of the smart cover is another great feature. Among its other capabilities, the ability of the cover to support iPad at an angle for typing is key.

Applications

This is a major reason for my decision to go with an iPad in lieu of an Android. Unlike the smart phone app market in which there is a rough equivalence between the must have iPhone and apps, Apple seems to have a clear lead in tablet specific apps. Apple also has a huge sales lead in tablets. For these reasons my logic is that an iPad will have a distinct app advantage for the duration of this generation of tablets. (Next year or so)

Customer support

Generally I have been very happy with customer support from Apple. An exception to this was a call I made for an iPad issue. The first I tried to sync my Mac iTunes to my iPad, none of the music or videos would sync.  I called Apple support and the first answer I got was that since all of my music was not bought on iTunes, it would not sync.   What??! Despite the logical problems with that statement, the Apple rep stood firm with his answer.  I then called back and got someone different who directed me to “clear my sync queue” with a program called “iSync”. After I followed her directions, all of my media was able to sync.

Overall, I have been pleased with the new iPad.  As a confirmed Android user for Smart phones, I was hopeful that the Droid tablets would be more competitive with the iPad.  This round goes to Apple.  We will have to wait another year or so to see if Google will catch-up in this segment as they have with smart phones.

As for Blackberry or Windows Tablets?  As we say in New Jersey…

Fuggeddaboudit!

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Microkia – Birth of a New Species? or Death of Old Ones?

Last Week Nokia announced that they were ditching their Symbian Smartphone OS in favor of Windows Mobile 7.  For those consumers who live, work and play in North America this announcement barely warrants a yawn.  For the rest of the world- the world in which Nokia has been the number one mobile device for what seems like forever – this is big news.

I was an “involved player” in the early formation of Symbian.  At the time a Palm-like device from Psion was dominant in Europe.  The three intelligent organizers (as they were called 14 years ago) came from Palm, Psion and Microsoft.  The conventional wisdom, at the time was to not allow Microsoft to establish a monopolistic stranglehold on mobile platforms, like it did in the PC.

From this strategy grew the Symbian operating system that was used primarily by Nokia and Ericsson. Symbian was based on the Psion OS.  During the BiCE (Before Iphone common era), the coolest smartphones were in Europe and ran Symbian.  Microsoft tried to continually adapt a desktop centric design philosophy to mobile devices.   They had very modest success, far less than their corporate ego would admit, externally or internally.

The good news is that the strategy worked.  Microsoft never established a monopolistic foothold in the mobile space.  The industry exchanged one dominant force for another. Apple and Google have established that position in this next generation.

In the AiCE (After iPhone Common Era) period the world changed.

Nokia’s dominance which was (is) based on great physical phone design, radio interfaces, button placement, and distribution, suddenly seemed less relevant.

The great Symbian operating system was like the  Neanderthals, once Homo-sapiens appeared.

A report released just 4 days ago listed Apple with a 45% share of Smartphones in Europe, followed by 16% for both Android and Blackberry.  Symbian had fallen to around 12%, and is in free fall.  Nokia’s Smartphone share in the largest Smartphone market (North America) is close to nil.  On a worldwide basis, Symbian  has just been eclipsed as the leader by Android with both around 30% share.

Against this backdrop, Steve Elop the CEO of Nokia and most recently a top executive at Microsoft, issued an internal Memo in which he likened the Nokia business to a burning oil platform with multiple fires. Great imagery! (His complete memo to the Nokia troops is at the bottom of this blog)

Meanwhile Microsoft has also been ablaze, except they continue a public stance of  “damn the torpedoes, full speed ahead”.  They seem to have temporarily righted their ship with Windows 7 sales, mainly because businesses refused to buy the disastrous Windows Vista.   They are becoming the Xerox of the new millennium- Lots of great ideas and ground breaking technologies,  with very poor execution.

I have mentioned in previous blog articles that the Windows 7 Mobile, on the surface looks like a viable technology. However, the product is very late to the party, is called “Windows”, and its marketing was linked to Zune (Do you have one?) and Xbox.  Good ideas, poor execution.

Against this backdrop, Steve Elop hooks up with his former Boss, Steve Balmer and the two sinking ships attempt to tie themselves together to stay afloat.  Nokia will have to navigate through the support issues for the millions of Symbian consumers and also there now seemingly aborted relationship with Intel on the Meego Smartphone platform.  Nokia is rationalizing themselves as a hardware platform vendor, not a software producer.  They are making a deal that seemed unthinkable for over a decade.  They have been pushed into a partnership with Microsoft by the success of Apple and Google.

The real winner is Microsoft.  Nokia is betting their Smartphone future with the Windows Platform and hoping that it turns around its plummeting Smartphone share.   Microsoft is risking much less because they have much less to risk in the mobile space.  They have a single digit of market share.  The announced Micorosoft relationship with the largest manufacturer of mobile devices, as they say, “Can’t hurt!”.

The integration and production of  “Microkia” phones will take at least 6 months and  more likely a year.  That’s another year of innovation and product releases from Apple and Google.

The Micorosft /Nokia combination must define a new class of Smartphone, perhaps aimed at developing markets , that is a clear differentiation from the highend iPhone and Droids.   Without a new Smartphone species, Microsoft and Nokia with continue to look like Neanderthals and suffer a similar fate.

——————————

Steven Elop – CEO of Nokia – Memo to his troops

Hello there,

There is a pertinent story about a man who was working on an oil platform in the North Sea. He woke up one night from a loud explosion, which suddenly set his entire oil platform on fire. In mere moments, he was surrounded by flames. Through the smoke and heat, he barely made his way out of the chaos to the platform’s edge. When he looked down over the edge, all he could see were the dark, cold, foreboding Atlantic waters.

As the fire approached him, the man had mere seconds to react. He could stand on the platform, and inevitably be consumed by the burning flames. Or, he could plunge 30 meters in to the freezing waters. The man was standing upon a “burning platform,” and he needed to make a choice.

He decided to jump. It was unexpected. In ordinary circumstances, the man would never consider plunging into icy waters. But these were not ordinary times – his platform was on fire. The man survived the fall and the waters. After he was rescued, he noted that a “burning platform” caused a radical change in his behaviour.

We too, are standing on a “burning platform,” and we must decide how we are going to change our behaviour.

Over the past few months, I’ve shared with you what I’ve heard from our shareholders, operators, developers, suppliers and from you. Today, I’m going to share what I’ve learned and what I have come to believe.

I have learned that we are standing on a burning platform.

And, we have more than one explosion – we have multiple points of scorching heat that are fuelling a blazing fire around us.

For example, there is intense heat coming from our competitors, more rapidly than we ever expected. Apple disrupted the market by redefining the smartphone and attracting developers to a closed, but very powerful ecosystem.

In 2008, Apple’s market share in the $300+ price range was 25 percent; by 2010 it escalated to 61 percent. They are enjoying a tremendous growth trajectory with a 78 percent earnings growth year over year in Q4 2010. Apple demonstrated that if designed well, consumers would buy a high-priced phone with a great experience and developers would build applications. They changed the game, and today, Apple owns the high-end range.

And then, there is Android. In about two years, Android created a platform that attracts application developers, service providers and hardware manufacturers. Android came in at the high-end, they are now winning the mid-range, and quickly they are going downstream to phones under €100. Google has become a gravitational force, drawing much of the industry’s innovation to its core.

Let’s not forget about the low-end price range. In 2008, MediaTek supplied complete reference designs for phone chipsets, which enabled manufacturers in the Shenzhen region of China to produce phones at an unbelievable pace. By some accounts, this ecosystem now produces more than one third of the phones sold globally – taking share from us in emerging markets.

While competitors poured flames on our market share, what happened at Nokia? We fell behind, we missed big trends, and we lost time. At that time, we thought we were making the right decisions; but, with the benefit of hindsight, we now find ourselves years behind.

The first iPhone shipped in 2007, and we still don’t have a product that is close to their experience. Android came on the scene just over 2 years ago, and this week they took our leadership position in smartphone volumes. Unbelievable.

We have some brilliant sources of innovation inside Nokia, but we are not bringing it to market fast enough. We thought MeeGo would be a platform for winning high-end smartphones. However, at this rate, by the end of 2011, we might have only one MeeGo product in the market.

At the midrange, we have Symbian. It has proven to be non-competitive in leading markets like North America. Additionally, Symbian is proving to be an increasingly difficult environment in which to develop to meet the continuously expanding consumer requirements, leading to slowness in product development and also creating a disadvantage when we seek to take advantage of new hardware platforms. As a result, if we continue like before, we will get further and further behind, while our competitors advance further and further ahead.

At the lower-end price range, Chinese OEMs are cranking out a device much faster than, as one Nokia employee said only partially in jest, “the time that it takes us to polish a PowerPoint presentation.” They are fast, they are cheap, and they are challenging us.

And the truly perplexing aspect is that we’re not even fighting with the right weapons. We are still too often trying to approach each price range on a device-to-device basis.

The battle of devices has now become a war of ecosystems, where ecosystems include not only the hardware and software of the device, but developers, applications, ecommerce, advertising, search, social applications, location-based services, unified communications and many other things. Our competitors aren’t taking our market share with devices; they are taking our market share with an entire ecosystem. This means we’re going to have to decide how we either build, catalyse or join an ecosystem.

This is one of the decisions we need to make. In the meantime, we’ve lost market share, we’ve lost mind share and we’ve lost time.

On Tuesday, Standard & Poor’s informed that they will put our A long term and A-1 short term ratings on negative credit watch. This is a similar rating action to the one that Moody’s took last week. Basically it means that during the next few weeks they will make an analysis of Nokia, and decide on a possible credit rating downgrade. Why are these credit agencies contemplating these changes? Because they are concerned about our competitiveness.

Consumer preference for Nokia declined worldwide. In the UK, our brand preference has slipped to 20 percent, which is 8 percent lower than last year. That means only 1 out of 5 people in the UK prefer Nokia to other brands. It’s also down in the other markets, which are traditionally our strongholds: Russia, Germany, Indonesia, UAE, and on and on and on.

How did we get to this point? Why did we fall behind when the world around us evolved?

This is what I have been trying to understand. I believe at least some of it has been due to our attitude inside Nokia. We poured gasoline on our own burning platform. I believe we have lacked accountability and leadership to align and direct the company through these disruptive times. We had a series of misses. We haven’t been delivering innovation fast enough. We’re not collaborating internally.

Nokia, our platform is burning.

We are working on a path forward — a path to rebuild our market leadership. When we share the new strategy on February 11, it will be a huge effort to transform our company. But, I believe that together, we can face the challenges ahead of us. Together, we can choose to define our future.

The burning platform, upon which the man found himself, caused the man to shift his behaviour, and take a bold and brave step into an uncertain future. He was able to tell his story. Now, we have a great opportunity to do the same.

Stephen.

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Windows Mobile – Just not Cool

With the holiday season upon us, my son is back from college.  Yesterday he had a dozen of his friends over to “hang out”.  Since this was costing me around 100 pizza bagels and a couple boxes of mozzarella sticks, I thought it was only fair for me to have an impromptu mobile focus group of college students.

Most of them were on the Verizon Network, with one on AT&T and one on T-Mobile.  There were 7 Smartphone class devices (1 iPhone, 3 Blackberrys, 3 Android), 3 Multimedia class devices and 2 feature phones.  Those who had the more impressive devices were much quicker to wave them in the air and show them off, while the feature phone owners were trying to avoid eye contact.

Their preferred manner of communicating with each other was text first, then voice, then Facebook, then IM, and lastly email.

I then described the features of a Windows 7 phone, without naming it.  The live tiles, music integration,  gaming system integration, etc.  I got a reasonable concurrence that those features were “cool” and was asked if they were available on their “app stores”.

More on that a little later on.

I then asked them if they heard of the Windows 7 phone and what they thought of it?  I got lots of frowns and looks of disgust,  “A Microsoft Phone?, not cool” , “That’s for computers, not phones”, “Will it work all the time?”.  You get the general reaction.  The group thought the basic features of the Microsoft phone were desirable, but had a very negative reaction to the name and software system.

I asked them if they would trade in their phone for a free Windows 7 model?  Only the feature phone owners indicated that a free Windows phone would be better than the 2006-era voice and text via t9 models they were forced to endure.

This result is similar to other impromptu focus groups I have managed with my kids’ friends.  Their phone is a social accessory. It is the most important electronic gear they own since they have it with them 24/7.  Blackberry’s have strangely entered the “cool zone” and are as socially acceptable to the teen crowd as iPhones and Droids.  Windows phones are clearly not cool, even though their features are desirable.

What does this mean for Microsoft?  They made a big mistake, another in a long list of mobile missteps, by naming their mobile phone after a PC operating system.  Did I mention that 75% of my sample group used Apple computers as their main machine?  Microsoft has been very successful with XboX, partly because it was NOT called Windows Vista Game System.  Microsoft called their mp3 music player “Zune”, not Windows music player.  Zune has been a market failure, not because of its name, but rather it was outclassed and out marketing by Apple iTunes and iPod.

Microsoft released sales figures for their mobile device on 12/21.  They touted 1.5M devices sold in the first 6 weeks.  This number, however, reflects the number of devices that are in the Carriers stores and pipeline, not how many have been sold to actual subscribers.  Verizon has over 2000 direct retail outlets and easily a similar number of resellers.  You can appreciate how many phones you have distribute to fill the distribution pipeline.

In comparison Android is activating 300K phones a day and Apple sold (really sold) 3M iPhones in its first 3 weeks on the market, over three years ago.

What should the team in Redmond do now?  I believe the clue is in one of the comments from my son’s friends.  “Where can I get these in the App store?”  If XboX gaming on a mobile is valuable, then Microsoft should develop their own apps for Blackberry, iPhone and Android and make money from their “competitors” mobile platforms.

Likewise, they could provide a Zune application for music on these platforms (well maybe not iPhone).  My point is that if Microsoft has valuable applications then sell them as applications.  If my small sampling is at all indicative of how Microsoft’s core targeted market is reacting to their mobile device, they have to seriously re-think what they have done.  Find a cool name for the phone, don’t rely on a Zune/Xbox positioning, and tout the basic phone interface as better than other Smartphone’s.  To some degree they have tried the latter with the ad campaign promoting the ease of use of their device.

The real question will be is the market willing to accept another smartphone platform at this point? What do you think?

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